Triple-Aces supports merchants with app installation, account setup, store connections, order visibility, balances, invoices, privacy requests, and fulfillment operations.
Email: support@triple-aces.com
Include these details
- Your permanent myshopify.com store domain.
- The page and action where the issue occurred.
- The approximate time and timezone.
- A screenshot with customer data, tokens, and secrets hidden.
- An order number only when it is necessary to investigate.
Never send Shopify access tokens, database URLs, private keys, passwords, full payment details, or unnecessary customer information.
Installation and onboarding
A newly installed store receives its own Triple-Aces organization. Before operational data is enabled, the merchant must confirm its billing contact, reporting currency, fulfillment requirements, and approved organization data source.
Privacy and deletion requests
Customers should normally contact the Shopify merchant from whom they purchased. Merchants can send privacy and deletion questions to the support email above. Include the store domain and Shopify request reference, but do not include extra customer information.
Security issues
Put SECURITY in the subject line for suspected unauthorized access, credential exposure, or cross-store data access. Do not include active credentials in the report.